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The ‘Rapid Transformation to Scalable Workplace’ program improved safety, cleanliness, material retrieval, and resource movement, strengthening workplace discipline as part of its Total Quality Management journey.
Hands-on Learning Approach
Through IFQM’s hands-on approach, cross-functional teams quickly translated classroom learning into real workplace improvements, enhancing operational efficiency and instilling cultural change.
Capability Building and Scalability
The most notable outcome was capability building—internal champions replicated the model across multiple hospital units within three months, with minimal external support, proving the sustainability and scalability of the initiative.
5S Journey by Sankara Eye Foundation
Sankara Eye Foundation, India, a leading eye hospital, known for its community service through the Gift of Vision initiative, partnered with IFQM Academy for Business Excellence to address workplace challenges using 5S and housekeeping practices.
The ‘Rapid Transformation to Scalable Workplace’ program improved safety, cleanliness, material retrieval, and resource movement, strengthening workplace discipline as part of its Total Quality Management journey.
Through IFQM’s hands-on approach, cross-functional teams quickly translated classroom learning into real workplace improvements, enhancing operational efficiency and instilling cultural change. The most notable outcome was capability building—internal champions replicated the model across multiple hospital units within three months, with minimal external support, proving the sustainability and scalability of the initiative.
IFQM & Sankara
Problem Statement
Problem / Challenge
Workplace Organization Challenges in Healthcare are many and Healthcare environments require:
High safety and cleanliness standards
Quick access to materials and equipment
Efficient movement of people and resources
Consistent workplace discipline across departments
However, operational areas such as engineering services, stores, logistics, and support functions often struggle with workplace organization. These gaps can reduce productivity, compromise safety, and make daily work more difficult.
Clear problem statement:
To strengthen workplace discipline and operational excellence through structured 5S practices.
Solution
The 5S for Practicing Professionals program applied IFQM’s distinctive methodology to convert learning into visible workplace transformation. Instead of treating 5S as theory, participants directly implemented the principles in their own work areas, achieving tangible improvements quickly.
Implementation steps:
Rapid transformation of real operational areas
Cross-functional team participation to ensure broad ownership
Champion development for sustaining improvements
Structured action learning linking theory to practice
Results and Benefits
The initiative delivered immediate improvements across operational areas:
Safer working environments
Improved cleanliness and hygiene
Easier access to tools and materials
Faster retrieval of items
Better organization of workspaces
These changes significantly enhanced ease of work for staff and strengthened operational discipline across departments.
Equally important was the cultural shift:
Leaders, champions, and teams showed stronger ownership of workplace organization
Discipline in maintaining standards became part of daily routines
Team enthusiasm and leadership commitment were decisive in sustaining success
This positions the initiative as both an Operational Excellence story and a cultural transformation case study.
The ‘Rapid Transformation to Scalable Workplace’ program improved safety, cleanliness, material retrieval, and resource movement, strengthening workplace discipline as part of its Total Quality Management journey.
Hands-on Learning Approach
Through IFQM’s hands-on approach, cross-functional teams quickly translated classroom learning into real workplace improvements, enhancing operational efficiency and instilling cultural change.
Capability Building and Scalability
The most notable outcome was capability building—internal champions replicated the model across multiple hospital units within three months, with minimal external support, proving the sustainability and scalability of the initiative.
5S Journey by Sankara Eye Foundation
Sankara Eye Foundation, India, a leading eye hospital, known for its community service through the Gift of Vision initiative, partnered with IFQM Academy for Business Excellence to address workplace challenges using 5S and housekeeping practices.
The ‘Rapid Transformation to Scalable Workplace’ program improved safety, cleanliness, material retrieval, and resource movement, strengthening workplace discipline as part of its Total Quality Management journey.
Through IFQM’s hands-on approach, cross-functional teams quickly translated classroom learning into real workplace improvements, enhancing operational efficiency and instilling cultural change. The most notable outcome was capability building—internal champions replicated the model across multiple hospital units within three months, with minimal external support, proving the sustainability and scalability of the initiative.
IFQM & Sankara
Problem Statement
Problem / Challenge
Workplace Organization Challenges in Healthcare are many and Healthcare environments require:
High safety and cleanliness standards
Quick access to materials and equipment
Efficient movement of people and resources
Consistent workplace discipline across departments
However, operational areas such as engineering services, stores, logistics, and support functions often struggle with workplace organization. These gaps can reduce productivity, compromise safety, and make daily work more difficult.
Clear problem statement:
To strengthen workplace discipline and operational excellence through structured 5S practices.
Solution
The 5S for Practicing Professionals program applied IFQM’s distinctive methodology to convert learning into visible workplace transformation. Instead of treating 5S as theory, participants directly implemented the principles in their own work areas, achieving tangible improvements quickly.
Implementation steps:
Rapid transformation of real operational areas
Cross-functional team participation to ensure broad ownership
Champion development for sustaining improvements
Structured action learning linking theory to practice
Results and Benefits
The initiative delivered immediate improvements across operational areas:
Safer working environments
Improved cleanliness and hygiene
Easier access to tools and materials
Faster retrieval of items
Better organization of workspaces
These changes significantly enhanced ease of work for staff and strengthened operational discipline across departments.
Equally important was the cultural shift:
Leaders, champions, and teams showed stronger ownership of workplace organization
Discipline in maintaining standards became part of daily routines
Team enthusiasm and leadership commitment were decisive in sustaining success
This positions the initiative as both an Operational Excellence story and a cultural transformation case study.
IFQM & Sankara
Sankara Eye Foundation
Sankara Eye Foundation, India, One of the Best Eye Hospital known for its unwavering support to local community, has started a humble initiative on ‘Gift of Vision’ blossomed quickly into a network of 14 Medical Centers spanning 10 states. Today, these centers collectively serve over 1000 patients daily, embodying the spirit of compassionate care and community service. The Gift of Vision program’s model is built on the principle of providing world-class eye care services free of charge to 80% of the population, while leveraging paid services for the remaining 20%. This innovative approach ensures that the cost of treatment is subsidized, making quality eye care accessible to all, regardless of economic status.
Vision: To work towards freedom from preventable and curable blindness
Mission: To provide unmatched eye care through a strong service-oriented team
Quality Policy: We will provide quality ophthalmic treatment and care with the highest levels of skill, competence and concern, by adopting the latest technologies, techniques and practices in prevention, diagnosis and treatment in all ophthalmological subspecialties.
74 cross-functional professionals from operational and support functions involved in 4 days of Action Learning Program.
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